1

Five9

Five9 provides a cloud contact center platform that combines human agents with AI across voice, web chat, SMS, email, WhatsApp, and video channels. It also includes agentic AI routing, self-service IVAs, quality management, analytics, workforce forecasting, and over 300 pre-built integrations.

N/A

unknown

United States

2

Dialpad

Dialpad is an AI-powered customer communications platform providing voice, video conferencing, virtual contact center, and more, enhancing business communications.

-1

freemium

United States

3

Kore.ai

Kore.ai is a leading platform for AI-driven customer and employee experience optimization, utilizing generative and conversational AI to automate and enhance interactions across multiple channels.

-1

paid

United States

4

Parloa

Parloa offers a robust AI Agent Management Platform designed for contact centers to automate and enhance customer interactions using autonomous AI agents, providing real-time translation and AI-generated response suggestions.

-1

paid

Germany

5

Rasa

Rasa is a conversational AI platform enabling enterprises to develop advanced AI assistants using a no-code interface, ensuring comprehensive brand control and adherence to compliance standards, thereby optimizing operational efficiency.

-1

freemium

United States

6

AXO

UJET provides a cloud-native contact center platform that unifies voice, chat, SMS, email, social, and in-app mobile support in one agent workspace. It also includes AI virtual agents and agent assist, workforce management, reporting, and CRM-first architecture with integrations for Salesforce, Zendesk, and Microsoft Dynamics.

N/A

paid

United States

7

Webex

Webex provides cloud-based collaboration software spanning unified communications, contact center, and communications platform services, along with collaboration devices. It also includes agentic AI to help IT teams automate operations and employees scale their work, with security and compliance managed from a unified control hub.

N/A

freemium

United States

8

Ringcentral

RingCentral provides a cloud platform for business phone, SMS, team messaging, video meetings, and contact center operations. It also includes AI agents that automate calls, assist agents in real time, and analyze customer interactions, plus over 600 pre-built integrations and open APIs.

N/A

freemium

United States

9

Hyro

An adaptive communication platform optimizing healthcare workflows by automating 85% of repetitive tasks, leveraging AI assistants and analytical insights across various channels, enhancing patient engagement.

-4

paid

United States

10

AmplifAI Solutions

AmplifAI leverages AI-driven strategies to enhance contact center performance by integrating complex data and optimizing coaching, recognition, and gamification processes.

-3

paid

United States

11

Goto

GoTo provides cloud communications and IT software for small and midsize businesses and enterprises, including GoTo Connect, GoTo Webinar, and LogMeIn remote support and endpoint management tools. It also offers an AI Receptionist that answers calls, books appointments, sends SMS follow-ups, routes callers, and supports real-time reporting and call escalation.

N/A

paid

United States

12

[24]7.ai

[24]7 Engagement Cloud is an AI-powered platform designed to enhance customer experience across various touchpoints, offering end-to-end solutions from acquisition to retention.

-6

paid

United States

13

Bright Pattern

Bright Pattern provides an omnichannel contact center platform for cloud and on-premise deployment, combining ACD, IVR, outbound dialing, workforce management, quality management, and AI features like virtual agents and transcription. It also integrates with CRM and ITSM systems including Microsoft Dynamics 365, Salesforce, Zendesk, ServiceNow, and Microsoft Teams.

N/A

paid

United States

14

3CX

3CX develops an open standards communications solution that replaces proprietary PBXs, offering voice calling, video conferencing, live chat, SMS and WhatsApp messaging, and CRM integrations. It also includes AI features such as AI receptionist, AI agents, call transcription and voicemail transcription.

N/A

freemium

Cyprus

15

Yeastar

Yeastar provides unified communications and VoIP PBX products, including phone systems, VoIP PBX, gateways, UC clients, and a multi-tenant platform for service providers. Its systems also include built-in contact center, AI voice agents and transcription, omnichannel messaging, and integrations with CRM and Microsoft Teams.

N/A

unknown

China

16

Natterbox

Natterbox provides a cloud contact center and business phone system built natively inside Salesforce for contact centers, sales, and operations teams. It also covers voice, digital channels, and AI Assistants and AI Agents for automated customer conversations.

N/A

paid

United Kingdom

17

FleetWorks

FleetWorks automates over one billion phone calls made annually in the freight industry, enhancing communication efficiency.

-8

unknown

United States

18

Krista

Krista AI automates business processes using a conversational interface, integrating systems for real-time data and workflow automation. It offers a no-code interface and role-based security, supporting industries like IT, marketing, and healthcare.

-10

unknown

United States

19

Helpkit

HelpKit transforms Notion documents into a seamless professional knowledge base, offering custom domains, SEO optimization, and an embedded help widget to improve customer support.

-9

paid

Unknown

20

Mycountrymobile

My Country Mobile provides a B2B cloud communications platform with UCaaS, CCaaS, CPaaS, scam protection, and branded messaging. It also offers AI receptionist, call agents, call summaries, multilingual AI, international virtual numbers, business SMS/MMS, SIP trunking, CRM integrations, and compliance onboarding.

N/A

unknown

Singapore

21

STILINGUE

STILINGUE is a multichannel platform for brands to listen, analyze, and engage with audiences in Brazil. It unifies social media, reviews, news, CRM, and private channels, using a Portuguese-BR NLP engine to automate sentiment, topic classification, insights, and image recognition. Teams use it for social listening, customer service, crisis management, and competitive intelligence, with integrations to major networks, CRM, and contact centers.

-10

unknown

Brazil

22

Ozonetel

Ozonetel provides a cloud-based contact center and customer experience platform, including call center solutions, cloud telephony, auto dialers, IVR, and conversational AI offerings such as voice AI agents and agent assist. It also integrates with CRM and helpdesk tools and supports voice and digital channels like WhatsApp and SMS.

N/A

unknown

United States

23

Kixie

Kixie provides an AI-powered communications platform for revenue teams that combines business calling and texting with CRM integration. It also includes a PowerDialer, contact center, business SMS, analytics, and conversation intelligence for call analysis and coaching.

N/A

freemium

United States

24

CallHippo

CallHippo provides a cloud-based business phone system and communication platform for calling, messaging, and automation. It also offers AI voice agents, an omnichannel inbox, and conversation intelligence for sales and support teams.

N/A

freemium

United States

25

Voximplant

Voximplant provides a serverless cloud communications platform for voice, video, messaging, SIP trunking, and contact center applications. It also offers SDKs for multiple platforms, a no-code visual builder for omnichannel contact centers, and integrates AI services such as OpenAI Realtime and Gemini Live.

N/A

unknown

United States