Sentiment is a cloud-based customer service and contact center platform that unifies chat, email, social media, reviews, messaging, and voice channels in a single conversational interface. Powered by OpenAI-based generative AI assistants, it automates repetitive customer queries, routes conversations intelligently based on SLAs and priorities, and enables seamless handover to human agents or existing contact center systems. With low-code integrations to CRM and order management tools, plus analytics, CSAT surveying, and workforce reporting, Sentiment helps enterprises resolve issues faster, cut support costs, and scale digital customer care across brands and geographies.