OmniChat is a Brazilian chat-commerce platform that unifies WhatsApp, Instagram, and Messenger to create sales-driving conversations. It combines human agents with intelligent bots, supports WhatsApp mass campaigns via Marketing Studio, provides lead qualification with geolocation, and offers interactive dashboards. With CRM, ERP, e-commerce, and payment integrations—including Salesforce—and a public API, OmniChat enables an end-to-end omnichannel purchase journey from first contact to integrated checkout.