This guide helps operations, CX, and IT leaders evaluate AI tools that power modern call and contact centres. We cover what these tools do, how teams use them, and what to look for when choosing. You will also find unique strengths from leading solutions and a checklist to reduce risk before you buy.

AI is reshaping how companies handle customer questions, complaints, and routine requests. This guide explains what customer support AI tools do, how people use them, and what to look for when comparing options. We also highlight unique capabilities from leading tools in our ranking to help you narrow your shortlist.