This guide helps operations, CX, and IT leaders evaluate AI tools that power modern call and contact centres. We cover what these tools do, how teams use them, and what to look for when choosing. You will also find unique strengths from leading solutions and a checklist to reduce risk before you buy.

AI-driven predictive maintenance helps organizations anticipate equipment failures, cut downtime, and extend asset life. This guide explains what these tools do, how they are used, and what to evaluate before choosing a solution. It draws on our Predictive Maintenance ranking to highlight common strengths and meaningful differences across platforms.