Conversation Design Institute is a global education and consulting organization specializing in conversational AI. It helps individuals and enterprises build human-centric, inclusive, and goal-oriented AI assistants through courses, certifications, workshops, and advisory services. With offerings such as the CDI Standards Framework, CDI Workflow, Conversation Designer and AI Trainer certifications, AI Ethics training, and a Conversational AI Maturity Assessment, the institute supports teams in scaling chatbots, voice assistants, and other AI-powered experiences across industries. Its technology-agnostic approach focuses on skills, methods, and organizational capabilities rather than a specific platform.