These rankings are based on data from September 2026

Company

Udesk Co., Ltd.

Years in business

  • 12

Number of employees

  • 11-50 employees

Country

  • China

Udesk provides an AI-powered omnichannel customer service and cloud contact center platform for enterprises, including support for global and cross-border operations. Its products also include AI agents, AI chatbots, voice agents, live chat, ticketing, quality assurance, and a knowledge base with integrations across 30+ social media and e-commerce channels.

API Availability

  • Yes

MCP connector

  • Unknown

Pricing

unknown

Ranking position over time

October 2025 - September 2026

#821

Best rank

#821

Lowest rank

Stable over 1 month

12-month trend

#2,897

Best rank

#2,897

Lowest rank

Stable over 1 month

12-month trend

#1,168

Best rank

#1,168

Lowest rank

Stable over 1 month

12-month trend

Use

customer service automation

omnichannel communications

Industries

Cross-industry

Integrations

instagram

instagram api

line

line messaging api

messenger (meta)

shopee

shopee sellerchat

telegram

tiktok

tiktok dm

twitter

viber

viber business api

whatsapp

whatsapp api

youtube

youtube data

zalo oa api

Security protocols

ccpa

csa

gdpr

gmp

hipaa

iso 20000

iso 27001

iso 9001

pci dss

L3 category names

Customer Service Automation

Customer Service Management

Omnichannel Communications

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