Ranking July 2025
Call & contact centre management

The RankmyAI Call & Contact Center Management Ranking presents the top 25 AI tools from our Overall ranking focusing on call & contact center management.

 

These AI tools are designed to enhance the efficiency and effectiveness of call and contact centers by automating, streamlining, and optimizing various processes. Broadly, they assist in tasks such as automatically routing calls, providing real-time analytics and insights, and facilitating better human-agent interactions through sentiment analysis and transcription services. Their primary applications involve improving customer service operations, reducing wait times, and enhancing the overall customer experience by integrating with existing customer relationship management (CRM) systems.

 

The green up and red down arrows indicate how many positions a tool has increased or decreased compared to the previous month's ranking. A grey dash means the tool's position has remained unchanged.

Top 25 out of
50
1
Kore.ai Kore.ai is a leading platform for AI-driven customer and employee experience optimization, utilizing generative and conversational AI to automate and enhance interactions across multiple channels.
paid
United States
2
Dialpad Dialpad is an AI-powered customer communications platform providing voice, video conferencing, virtual contact center, and more, enhancing business communications.
freemium
United States
3
Parloa Parloa offers a robust AI Agent Management Platform designed for contact centers to automate and enhance customer interactions using autonomous AI agents, providing real-time translation and AI-generated response suggestions.
paid
Germany
+1
4
Rasa Rasa is a conversational AI platform enabling enterprises to develop advanced AI assistants using a no-code interface, ensuring comprehensive brand control and adherence to compliance standards, thereby optimizing operational efficiency.
freemium
United States
-1
5
Hyro An adaptive communication platform optimizing healthcare workflows by automating 85% of repetitive tasks, leveraging AI assistants and analytical insights across various channels, enhancing patient engagement.
paid
United States
6
[24]7.ai [24]7 Engagement Cloud is an AI-powered platform designed to enhance customer experience across various touchpoints, offering end-to-end solutions from acquisition to retention.
paid
United States
+1
7
Helpkit HelpKit transforms Notion documents into a seamless professional knowledge base, offering custom domains, SEO optimization, and an embedded help widget to improve customer support.
paid
Unknown
-1
8
Krista Krista AI automates business processes using a conversational interface, integrating systems for real-time data and workflow automation. It offers a no-code interface and role-based security, supporting industries like IT, marketing, and healthcare.
unknown
United States

Not Available

9
AmplifAI Solutions AmplifAI leverages AI-driven strategies to enhance contact center performance by integrating complex data and optimizing coaching, recognition, and gamification processes.
paid
United States
-1
10
Bigly Sales Bigly Sales is an AI-driven call center solution that automates customer interactions, reduces operational costs by up to 90%, and enhances lead conversion through multilingual support and multi-channel integration.
paid
United States
-1
11
ARLA AI ARLA is an AI-powered platform designed to modernize home health care agencies by automating patient and caregiver interactions, enhancing productivity, and reducing costs through real-time integrations and omnichannel support.
unknown
United States

Not Available

12
Zingly.ai Zingly enhances customer experience by integrating AI for scalable, efficient, and personalized service, especially in regulated industries.
unknown
United States

Not Available

13
JustAI Just AI offers conversational AI platforms and generative AI tools for businesses, enhancing automation and communication through advanced voice and text technologies.
paid
United Kingdom
-3
14
opendialog.ai OpenDialog's AI Agent Management System simplifies building, managing, and scaling AI agents with a focus on safety and transparency, suitable for regulated industries seeking operational efficiency.
freemium
United Kingdom
-2
15
OneReach.ai OneReach is a no-code platform for creating multimodal AI agents that enhance digital interactions for enterprises, supporting diverse workflows and communication channels.
paid
United States
-2
16
PSG Global Solutions PSG Global Solutions enhances talent acquisition through a combination of global workforce and technology, offering scalable recruitment solutions to improve efficiency and reduce costs.
unknown
United States

Not Available

17
Helpcenter HelpCenter.io efficiently manages customer-serving knowledge bases, enhancing support through AI-driven search, dynamic FAQs, and customizable templates, all with GDPR compliance.
freemium
Bulgaria
-2
18
Smartping Smartping offers a unified communication platform enabling seamless, personalized customer interactions across multiple channels, enhancing engagement and operational efficiency.
unknown
India

Not Available

19
Echowin echowin employs AI employees to handle communications, manage tasks, and engage customers, improving efficiency across channels. Multilingual support and seamless integrations enhance business processes.
freemium
United States
-5
20
CollaborationRoom.ai CollaborationRoom.ai provides seamless collaboration tools for contact centers, enhancing productivity, security, and compliance through real-time visibility, smart alerts, and secure workspaces.
unknown
United States

Not Available

21
SquadStack SquadStack is a voice automation tool that helps sales, support, and collections teams handle high volumes of customer conversations. It combines AI-driven voice agents with human support, offering real-time assistance, multilingual capability, and automated quality checks.
paid
India

Not Available

22
BLUE.AI Blue AI is a comprehensive customer experience platform enabling businesses to manage communications across SMS, Email, WhatsApp, and more, enhancing engagement and sales.
unknown
Cyprus

Not Available

23
Dasha Dasha.AI is a voice and text AI platform for developers, allowing creation of realistic AI agents. It supports 30+ languages, integrates seamlessly with existing systems, and offers high scalability and customization through its proprietary DashaScript.
freemium
United States
-12
24
LinkLive LinkLive is an AI-enabled communications platform designed for secure, compliant interactions in regulated industries, offering tools like CCaaS and digital customer service to enhance efficiency and customer satisfaction.
unknown
United States

Not Available

25
crafter.ai Crafter.ai is an AI agents building platform for SMEs, integrating LLMs and RAG technology to create multilingual AI agents without coding. It optimizes contact center and sales processes, enhancing efficiency and user experience.
paid
Italy

Not Available

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Disclaimer

The RankmyAI Call & Contact Center Management Ranking is derived from our Overall ranking, which measures the popularity of AI tools based on three key metrics: website traffic, reviews, and investments. The Overall ranking is calculated as the weighted average of the individual rankings for each of these metrics (for more details, see our Methodology page).

Not all AI tools in this ranking are exclusively focused on call & contact center management, as AI tools and companies often provide multiple services beyond this specific application. This ranking does not assess or indicate the quality, effectiveness, or reliability of the listed AI tools. It is solely based on popularity metrics and should not be interpreted as an endorsement or evaluation of their performance.

You are free to use and distribute our ranking, provided that RankmyAI is properly cited as the source (see our Copyright page).

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