This guide helps operations, CX, and IT leaders evaluate AI tools that power modern call and contact centres. We cover what these tools do, how teams use them, and what to look for when choosing. You will also find unique strengths from leading solutions and a checklist to reduce risk before you buy.

Deepfakes and synthetic media are rising fast, blurring the line between real and fake content. This guide explains how AI deepfake detection tools work, where they help most, and how to choose the right fit. Whether you are protecting a brand, securing onboarding, or moderating a platform, the goal is the same: trust the media you see and hear.